We take pride in being highly responsive and accessible to our customers.
Responsiveness and Availability
Customers tell us our responsiveness and availability are some of the things they appreciate most. That’s by design. We’re available 24/7 with quick and easy communications. And, we respond promptly.
We respect that your pool facility is an investment. Our team has extra layers of support to keep pools open and operating smoothly.
Combining our local expertise with The Pool Management Group's national resource center enables us to quickly assess and diagnose equipment problems. Our national sourcing network allows us to find parts anywhere in the country if they are not readily available locally.
Our parent company also monitors water quality education and best practices and keeps us up-to-date on developments, so that we can respond rapidly to any water quality-related problems that might develop. With the backing of The Pool Management Group, we're able to stay on top of critical industry issues, even during the peak of the pool season. This means that you will know about new developments as soon as they become available.
Staff clock-ins for lifeguarded and attendant pools are automated and monitored from The Pool Management Group's national Accurate Time Keeper Center to ensure your pool is open on time each and every day.
The Pool Management Group also contributes to our ability to respond fully and rapidly in emergency situations, by maintaining management and technician back up teams that we can call upon to temporarily fill personnel gaps and to provide deep expertise in specialized areas.
Our local resources, complimented by those of The Pool Management Group, provide you and your patrons with extra layers of support to keep your pool open and operating optimally.